Shipping policy

1. Order Processing:

  • All orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the following business day.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

2. Shipping Methods and Rates:

  • We offer a variety of shipping options during the checkout process, with rates calculated based on your location and selected shipping method.
  • Shipping methods may include standard, expedited, and overnight options.

3. Estimated Delivery Time:

  • Estimated delivery times will vary based on your location, selected shipping method, and carrier.
  • Standard shipping: Estimated delivery within 5-7 business days.
  • Expedited shipping: Estimated delivery within 2-4 business days.
  • Overnight shipping: Estimated delivery within 1-2 business days.

4. Order Tracking:

  • You can track your order's progress using the provided tracking number in the confirmation email.
  • Tracking information will be available once the order has been processed and shipped.

5. Shipping Restrictions:

  • We currently ship within United States Canada United Kingdom Australia European Union countries
  • We do not ship to P.O. boxes or APO/FPO addresses.

6. Delayed or Lost Shipments:

  • While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.
  • If your order is significantly delayed or lost in transit, please contact our customer support team for assistance. We will initiate an investigation with the carrier and work towards a resolution.

7. Customs and Import Duties:

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs regulations.
  • Customers are responsible for any additional charges related to customs clearance. Please check with your local customs office for more information.

8. Address Accuracy:

  • It is your responsibility to provide accurate and complete shipping information during checkout.
  • We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses.

9. Order Changes and Cancellations:

  • Once an order is placed, changes or cancellations may not be possible after a certain period due to our quick processing times. Please contact us immediately if you need to make a change.

By placing an order with Skinepak, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer support team at info@skinepak.com or 323-329-4496.

Please note that this shipping policy is subject to change, and any updates will be posted on our website.

Thank you for choosing Skinepak for your skincare journey!